Terms and Conditions
We, Ravensworth Printing Services Limited, operate the websites [www.ravensworth.co.uk and www.ravensworthplus.com]. Our company is registered in England under company number 10878470, and our registered office is at The Cooperage, 5 Copper Row, London, England, SE1 2LH. Our VAT number is 273 8731 74.
The relationship between you and us
By placing any order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.
After placing an order for Photofixr service, you will receive an order acknowledgement email from us acknowledging that we have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our order acknowledgement email.
Availability and delivery
Your order will be fulfilled in the timescales set out in our order acknowledgement email. In exceptional circumstances we may inform you of a new delivery date.
Risk and title
The products, including those products produced as a result of engaging with us for the Photofixr service, will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including (where relevant) delivery charges.
You confirm and agree that you:
Have the authority under related copyright, intellectual property and/or other claim of or rights in the images and/or content, including its submission to Ravensworth Printing Services Limited.
Accept that the returned products, as used, are a true likeness and are not misleading
Indemnify us against any complaint or action received in relation to the images and/or content, either before or after submission by you or after we have returned the images and/or content to you.
Unless you request otherwise in advance in writing/by email, we may use photos and or artwork provided by you in our marketing – for example, to illustrate "before and after" examples or demonstrate print quality.
Prices and payments
The price of the products and/or services, and our delivery charges (where relevant) will be as quoted on our site or via email, except in cases of obvious error.
Unless stated otherwise, product prices exclude delivery costs (where applicable), and product, service and delivery prices are exclusive of VAT. VAT is added (at the applicable UK rate) during our checkout or invoicing process based on the final value of your order, including delivery where applicable. You are responsible for any other taxes applicable in the territory to which the products are sent. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay; unless you have already paid for the products and/or services in full before the change in VAT takes effect.
Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered, (including but not limited in respect of any intellectual property rights, copyright and property mis-description). We will not be liable for any breach by you of these or any such other laws.
All corrections/amends should be received within 14 days of receipt of the initial proof. Ravensworth reserve the right to bill for any completed or outstanding artwork, and any further amends required to the original design that aren’t received within this timescale.
Payment for orders can be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard and Maestro. Once you have submitted your order, your card will be debited automatically.
Payment on account may be permitted for orders at our sole discretion. Our invoices will be issued at, or as soon as practicable following dispatch by us. Unless we determine otherwise, all invoices are payable within 30 days of the invoice date and time for payment shall be of the essence.
For invoices paid later than 30 days following their issue, you agree to pay us interest at the rate of 8% over the Bank of England base rate.
If invoices remain unpaid later than 30 days following their issue, we reserve the right to take legal action against you and to levy additional charges over and above the aforementioned interest charges, to cover court and other legal costs and other costs involved in issuing reminder invoices etc.
Please note that no changes to orders are possible once submitted by you.
Product and service prices and delivery charges are liable to change at any time; changes will not affect orders in respect of which you have already been sent an order acknowledgement email (subject to any change in the law).
If a product or service's correct price is higher than the price stated on our site, or in the estimate sent by email, we will normally, (at our discretion), contact you for instructions before dispatching the product or carrying out the service.
If it is a pricing error which is obvious or unmistakable and could have reasonably been recognised by you as an error, we do not have to provide the products or deliver the service to you at the incorrect (lower) price.
We try to display and describe as accurately as possible the products and/or services which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.
In uploading any image, content and/or material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:
is accurate (where it states facts);
is genuinely held (where it states opinions);
complies with applicable law in the UK and any country from which it is submitted;
does not contain any image, content and/or material which is defamatory of any person;
does not contain any image, content and/or material which is obscene, hateful or inflammatory;
does not promote sexually explicit image, content, material or violence;
does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
does not infringe any intellectual property rights of any other person
and you will indemnify (and keep indemnified) us for any breach by you of such above warranties.
All products are provided by us strictly in accordance with any file submitted by you to us with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products (including outputs from services provided) where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.
In respect of Photofixr, we will hold retouched images for a period of 30 days and keep these available for download by you, after which time they will be deleted.
Provision of services
In the event that we are providing a service to you, we will use reasonable endeavours to ensure, but do not guarantee, that the services provided are in accordance with any samples, drawings, specifications, descriptive matter or advertising that you have provided to us. However, we shall, at all times, have the right to make any changes to the services which are necessary to comply with any applicable law. We may carry out ad hoc checks from time to time on images that have been edited. However, this must not be relied on by you.
We warrant to you that the services will be provided using reasonable skill and care.
Further, we will use reasonable endeavours, but do not guarantee, to meet any performance dates or deadlines that you have made known to us.
Refunds, returns, retouches and reprints.
It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint or retouch the order free of charge. Any errors must be reported via e-mail to firstname.lastname@example.org
If you dispute any invoice, you undertake to pay the amount of the invoice that is not in dispute within 30 days of its issue date, and to advise us by email at email@example.com of the reasons for withholding the disputed amount. If an in\voicing error has been made by us then an amended invoice will be issued accordingly.
In respect of Photofixr, if any basic retouch or object removal has not resulted in an improvement that is to your liking, you agree within 3 working days (Monday - Friday 9am - 5.30pm) of us making it available to download, to email firstname.lastname@example.org and to advise that you require further changes to be made. We will agree to try again, or if your expectations are not practically possible, agreement will be reached not to charge for the amendment provided. You agree not to publish the returned photo anywhere. If the amended photo is used subsequently by you or by anyone else to whom you supply it, then you undertake to pay in full.
Please make sure to include your company name, date of order and where known, branch code in the subject line. In order to qualify for a refund you will need to email us within 3 working days (Monday - Friday 9am - 5.30pm) of order receipt or of email advising you that the output from a service is available for you to download. We will also require you to return a sample or photographic evidence of the issue.
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product (including outputs from services provided) in full, any applicable delivery charges and any reasonable costs you incur on returning the item to us.
If the packaging of your order relating to physical products has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Care team on 01670 739606 (Mon - Fri 9am - 5.30pm) or via email on email@example.com so we can process and reprint your order immediately.
If, when delivered, the printed product cannot be used because there is no packaging or the contents are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then call our Customer Care team 01670 739606 (Monday - Friday 9am - 5.30pm) to inform us of the issue so we can proceed and reprint your order immediately.
We warrant to you that any product or service purchased from Ravensworth will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product.
We will not be liable for losses that result from our failure to comply with the Terms that fall into the following categories (even if such losses result from our deliberate breach):
a) loss of income or revenue;
b) loss of business;
c) loss of profits;
d) loss of anticipated savings;
e) loss of data;
f) waste of management or office time.
Nothing in these Terms excludes or limits our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
defective products under the Consumer Protection Act 1987; or
any other liability that it would be illegal or unlawful to limit or exclude liability for.
If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.
Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined, including but not limited to copyright, intellectual property rights and property mis-descriptions (as amended from time to time). We will not be liable for any breach by you of these or any other such laws.
When a photo edit is requested that results in a part of the photo being removed or otherwise manipulated, you agree to check the edited photo in order to ensure its accuracy and to indemnify us against any and all actions that might result from the photo not accurately portraying the subject photo. You therefore agree to indemnify us against all or any action(s) whether legal or otherwise that might result from the photo having been edited.
Our right to vary these terms and conditions
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems’ capabilities.
You will be subject to the policies and Terms in force at the time that you order products and/or services from us, unless any change to those policies or Terms is required to be made by law or governmental authority. In this case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order acknowledgement email. In this case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the products or seven working days following the completion of services.
Entire agreement and third party rights
These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.
We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or the documents referred to in them.
A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Law and jurisdiction
Contracts for the purchase of our products and/or services and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.