At Ravensworth, we are committed to protecting and respecting your privacy and data. Throughout this policy, when we write “Ravensworth” or “we” or “us,” we’re referring to The Printed Group Ltd of Threeways House, 40-44 Clipstone St, London W1W 5DW, United Kingdom. Ravensworth is part of The Printed Group Ltd group of companies and its subsidiaries (the “The Printed Group Ltd”).
This Privacy Policy (“Policy”) is incorporated into Ravenworth’s Terms and Conditions and License Agreement located at www.ravensworth.co.uk/terms-and-conditions/ (the “Terms and Conditions”) and applies to the information obtained by us through your use of Ravensworth’s Site and Services as described in this Policy.
We may collect and process the following information about you:
You may provide us with information in several ways, including by filling in forms on our website or by corresponding with us by phone, email and live chat. This includes information you provide when you buy any of our products or services, enter a competition, promotion or survey, provide feedback or report a problem with our website. This information may include your name, address, email address, phone number, payment details and any other information you provide to us.
When you use our website, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.
If you use any of the other websites or services provided by The Printed Group, we may receive information about you or your device in relation to that use, including your IP address, information about your visits how you use the services of the The Printed Group. We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.
We use your personal information for the following purposes:
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
You have consented to us using your personal information for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business. Sometimes, we may process your personal information when it is in the legitimate interests of another company, such as another The Printed Group Ltd Company.
It is necessary for us to use your personal information for us or another The Printed Group Ltd Company to comply with a legal obligation.
We share IT infrastructure with other The Printed Group Ltd Companies, and so we may share your personal information with those The Printed Group Ltd Companies to help store your data efficiently and securely. Other The Printed Group Ltd Companies may access your personal information to help provide you with services that you request from those The Printed Group Ltd Companies (for example, to help you manage your home) and to provide you with relevant recommendations of other The Printed Group Ltd services and products. These recommendations may use inferences about your interests based on your activity on our websites and apps and on other websites and apps operated by other The Printed Group Ltd Companies.
We may also share your personal information with third parties in the following circumstances:
We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested.
We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.
We may also share your personal information with third parties for the following reasons:
If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If Ravensworth (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.
We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of Ravensworth, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.
We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.
By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.
Where you have a password to enable you to access some parts of our websites or apps, you are responsible for keeping that password confidential. You must not share your password with anyone.
Unfortunately, the transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. If you would like to delete your Ravensworth account, please contact us using the details below.
We use cookies and other similar technologies to distinguish you from other users of our websites and apps (including when you browse third party websites). This helps us to provide you with a good experience when you use our services (for example, to remember your login details and improve our services). We also use cookies and similar technologies to show you more personalised advertising, including Ravensworth ads on other websites. You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so. For detailed information on the cookies we use and why we use them, please read our Cookie Policy.
Our third-party advertisers and advertising network providers (“Ad Providers”) may provide you with ads on our websites and apps or on other websites. To make those ads more relevant and help measure their effectiveness, the Ad Providers may use cookies and similar technologies. They record your activity (including pages visited) and estimate what information interests you most. They use this information in accordance with their own privacy policies. For a link to each of those policies and for information about how to opt-out, please read our Cookie Policy.
You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your email preferences in your Ravensworth account or by clicking on the “unsubscribe” link in any marketing email we send you.
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your Ravensworth account information by logging into your Ravensworth account. If you cannot fulfil your request using these tools, please email privacy@ravensworth.co.uk or contact us using the address below.
We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.
Our websites and apps may contain links to other websites. This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it.
If you have questions about this privacy policy or the way in which Ravensworth processes your personal information, you can contact us using the details below:
Post:
Data Protection Officer, Ravensworth Printing Services Limited, Threeways House, 40-44 Clipstone St, London W1W 5DW, United Kingdom
Email:
privacy@ravensworth.co.uk
We hope that we will be able to resolve any questions or concerns you have. However, you may at any time raise your concern with the UK Information Commissioner at:
Post:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Updated 26th November 2020